Support & Monitoring

Two products: 24/7 fleet monitoring for fire departments, and a $20/mo Care Plan for homes. Not the same service.

Fire fleet monitoring

Quoted per fleet

NetCloud Manager setup, offline alerts, firmware pushes, and monthly fleet health reporting for Cradlepoint apparatus. This is the public-safety product — not the $20 home plan.

What’s included

  • NCM group setup and remote config
  • Online/offline status for every unit
  • Alert routing when a router drops
  • Firmware and usage reporting

Who it’s for

  • Career and volunteer fire departments
  • California on-site, remote monitoring anywhere
  • Departments running R1900 / IBR1700 fleets
Fire department networking →

Home Care Plan

$20 / month  —  Cancel Anytime

For San Mateo County and El Dorado County homes (and small offices) on UniFi: remote diagnostics, firmware, and a direct line to Erik. Phone, text, or screen share. This plan is not 24/7 fire-fleet monitoring.

Remote Troubleshooting

  • Slow Wi-Fi
  • Devices not connecting
  • Smart TV or streaming issues
  • Printer connectivity problems
  • Smart home devices disconnecting
  • Router or modem troubleshooting

Network Health Check

  • Wi-Fi coverage issues
  • Router firmware updates
  • Network congestion
  • Internet performance concerns

Device Setup Help

  • Smart TVs
  • Streaming devices (Roku, Apple TV, Fire Stick)
  • Phones, tablets, and laptops
  • Printers and smart home devices

Quick Tech Questions

  • "Why is my Wi-Fi slow?"
  • "Do I actually need another access point?"
  • "How do I set up my new printer?"

Priority Support

  • Priority scheduling
  • Preferred rates on on-site visits
  • Hardware installation & Ethernet runs
  • New network deployments & redesigns
Get Started — $20/mo
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